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Privacy Policy

Last Updated: January 17, 2025

                Your Privacy Matters: This Privacy Policy explains how ROIBot
                collects, uses, and protects your personal information. We are committed to
                transparency and giving you control over your data.
            

1. Introduction

Welcome to ROIBot ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our property management platform.

By using ROIBot, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

2.1 Information You Provide

When you create an account and use ROIBot, we collect:

Account Information: Email address, password (encrypted), display name
Property Data: Property addresses, descriptions, photos, financial details, rental rates
Financial Records: Transaction history, expenses, payouts, booking details
Maintenance Data: Tasks, notes, schedules, completion status
Payment Information: Processed by Stripe (we do not store credit card numbers)

2.2 Automatically Collected Information

When you use ROIBot, we automatically collect:

Usage Data: Pages viewed, features used, time spent, interaction patterns
Device Information: Browser type, operating system, device type, IP address
Performance Data: Page load times, errors, API response times (via Sentry)
Log Data: Access times, request/response data, error logs

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences (theme, display settings)
Analyze usage patterns and improve our service
Prevent fraud and enhance security

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

3. How We Use Your Information

3.1 To Provide Our Service

Create and manage your account
Store and organize your property data
Process and display financial information
Generate reports and analytics
Provide AI-powered insights (using Google Vertex AI)
Send transactional emails (verification, notifications)

3.2 To Improve Our Service

Analyze usage patterns to enhance features
Monitor performance and fix bugs
Conduct research and development
Test new features and improvements

3.3 To Communicate With You

Send account verification emails
Provide customer support
Send important service updates
Respond to your inquiries
Send marketing communications (with your consent)

3.4 For Security and Legal Compliance

Detect and prevent fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
Protect our rights and property
Respond to legal requests

4. How We Share Your Information

4.1 We DO NOT Sell Your Data

We do not and will never sell your personal information to third parties.

4.2 Third-Party Service Providers

We share data with trusted third-party services that help us operate ROIBot:

Service	Purpose	Data Shared
Firebase (Google Cloud)	Hosting, authentication, database	Email, user ID, property data
Stripe	Payment processing	Email, payment information
Brevo	Transactional email delivery	Email address, name
Sentry	Error monitoring	Error logs, user ID, device info
Google Vertex AI	AI-powered insights	Aggregated property/financial data

All third-party services are carefully selected and required to protect your data in accordance with their privacy policies.

4.3 Legal Requirements

We may disclose your information if required to:

Comply with legal processes (subpoenas, court orders)
Enforce our Terms of Service
Protect our rights, property, or safety
Prevent fraud or security threats

4.4 Business Transfers

If ROIBot is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

Encryption: All data transmitted over HTTPS/TLS encryption
Data at Rest: Encrypted storage via Firebase (AES-256)
Authentication: Secure password hashing, ID token verification
Access Control: Owner-based database security rules
Rate Limiting: Protection against abuse and DDoS attacks
Monitoring: Real-time error tracking and security alerts
Regular Audits: Security reviews and vulnerability scanning

5.2 Your Responsibility

Please help protect your account by:

Using a strong, unique password
Not sharing your account credentials
Logging out from shared devices
Reporting suspicious activity immediately

5.3 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you via email within 72 hours and provide details about the incident and our response.

6. Data Retention

6.1 Active Accounts

We retain your data for as long as your account is active and as needed to provide our services.

6.2 Account Deletion

If you delete your account:

You have 30 days to export your data before permanent deletion
Your data is permanently deleted from active systems after 30 days
Backup copies may be retained for up to 90 days for disaster recovery purposes
Aggregated, anonymized data may be retained for analytics

6.3 Legal Retention

Some data may be retained longer if required for legal compliance, dispute resolution, or security purposes.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal data and export it in a machine-readable format (CSV/JSON) through our data export feature.

7.2 Correction

You can update your account information and property data at any time through our platform.

7.3 Deletion

You can delete your account and all associated data at any time through account settings.

7.4 Objection and Restriction

You can object to certain data processing activities by contacting us.

7.5 Withdraw Consent

You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in emails.

7.6 GDPR Rights (EU/EEA Users)

If you are in the EU/EEA, you have additional rights under GDPR including:

Right to data portability
Right to restriction of processing
Right to object to automated decision-making
Right to lodge a complaint with a supervisory authority

7.7 CCPA Rights (California Residents)

California residents have rights under the CCPA including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to delete personal information
Right to equal service and price

8. Children's Privacy

ROIBot is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your data is stored on Firebase (Google Cloud) servers, which may be located in various countries. By using ROIBot, you consent to the transfer of your information to countries outside your residence, which may have different data protection laws.

We ensure that all international data transfers comply with applicable data protection laws and are protected by appropriate safeguards.

10. Third-Party Links

ROIBot may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Updating the "Last Updated" date at the top of this policy
Sending an email notification for material changes
Displaying a prominent notice in our application

Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

Email: privacy@dwellhub.app
Support: support@dwellhub.app
Website: https://dwellhub.app

We will respond to all requests within 30 days.

13. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at:
Email: dpo@dwellhub.app

Summary

In Simple Terms:

✅ We collect data needed to provide property management services
✅ We do NOT sell your personal information
✅ We use industry-standard security measures
✅ You can access, export, and delete your data anytime
✅ We only share data with essential service providers
✅ We're transparent about how we use your information

By using ROIBot, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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